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Images Rotated

When uploading photos, your images may sometimes appear to upload "sideways". Craft Maker Pro does not rotate images during the upload process. So your photo may appear to be "sideways" because the photo was actually taken vertically and the image file is actually in this orientation. For example, if you hold the phone upright and take a photo, so the photo is vertical or portrait, then the actual image file is technically horizontal, as all photos are "sideways", (think of a 4x6 photo coming...

Can't load main spelling dictionary

If you receive an error that you cannot load the main spelling dictionary please try the following options. - Complete a fresh installation: - It is possible that there was an error on the installation process - The best option is to create a completely fresh installation (https://craftmakerpro.ladesk.com/954803-Fresh-Installation). - If a fresh installation does not work please try the following: - Copy the usenglish.mpr that is under the extensions/dictionaries folder ...

License Code Reset

You are only allowed to install Craft Maker Pro on two machines so each installation, even on the same machine, counts as a new install. Your license may also appear to have been used more than once if your IP address for your internet service changes. This may occur if your modem is reset or you change locations with your machine. If you need to re-install take a backup first and copy that to somewhere safe on your hard-drive. ==>> See here for tutorial on how to create and resto...

Trouble Installing

If you are having trouble installing Craft Maker Pro please review the installation video here which shows you how to install correctly (http://www.craftmakerpro.com/video-tutorials/windows-installation/). If you are installing on Mac OS 10.8 please see this article in our knowledge base here for assistance (http://www.craftmakerpro.com/video-tutorials/mac-installation/).

Developer not recognised error - Installation on Mac 10.8 OS and above

If you are running Mac 10.8 Lion Operating System or above and receive the error that the developer is not recognised on installation please follow these steps to complete installation. - In the System Preferences on the Mac, you need to change the security settings. (you may need to click the padlock and type in your admin password first) - In the "Security and Privacy" system preference, you will see a setting to "Allow apps downloaded from:" - You will see a notification the "CMPro ...

Cannot Register License code

If you are having problems registering Craft Maker Pro for either of the following reasons please check the following. 1 - I purchased less than 2 hours ago and I am trying to register: Please note that license codes can take up to 2 hours to process through our servers. You can still get started straight away if your license code is not recognised immediately. Start in "trial" mode if you are itching to get going, and don't worry all your work will still be saved. 2 - My license cod...

Problem installing on Snow Leopard

Craft Maker Pro is fully compatible with Snow Leopard for the Mac. However if you are having difficulty seeing data in the tabs or any of the screens please try the following. - Find the user-local fonts on your machine. If you do not know where your user-local fonts are please see Apples Support Page here (http://support.apple.com/kb/HT2435) - Copy them to the same location where you have installed Craft Maker Pro, which should be your desktop. - Reopen Craft Maker Pro and you shoul...

How to send large files via free FTP

If you would like you can send us your files via https://sendstuffnow.com/ Its a free FTP service for large files that cannot be sent via email. Please follow the instructions and send the file to your own email address. Check your email address for the download link and please then copy and paste that into your ticket and we will download your file.

Text not appearing on tabs

If you cannot see the text on any of the tabs then this may be a permissions error on your machine. Please see these links below for resolutions to solving permission errors. http://kb.iu.edu/data/aoxn.html http://guides.macrumors.com/Repairing_Permissions One simple way to resolve this may be to create a new user and install Craft Maker Pro under that user. Alternatively if this does not resolve it then the issue may be with the fonts on your machine. Craft Maker Pro will look...

Large pdf file sizes on my Mac

When printing to pdf on a mac the file size can be larger than you expected. Please try these tips here (http://www.penmachine.com/2005/02/how-to-make-pdf-files-smaller-in-mac.html) and see if this helps you to make a smaller document;

How does the pieces pricing calculation work?

The Sale Price is calculated by marking up the cost of the material and then adding the labor and other cost. It does not markup the Total Cost including labor. Sale Price = (Markup value * material cost) + Item Labor + Other Cost Wholesale = Suggested pricing to sell to a shop who will be onselling your jewelry. Direct = Suggested pricing to sell to specific individual customers. Sugg. Retail = Suggested pricing to sell through your own store/website. As you may override any of th...

I'm getting a "Permissions Error"

If you are having strange problems with Craft Maker Pro running on your Mac machine and a Permissions Error coming up please follow the instructions found here to resolve them; http://kb.iu.edu/data/aoxn.html http://guides.macrumors.com/Repairing_Permissions

Invoices print over two pages

If you are having problems with the invoice printing out over two pieces of paper please check the paper format that you have selected in the Admin section during your company setup (http://www.craftmakerpro.com/video-tutorials/company-setup/). Ensure that you have the correct format selected for your country and that should resolve it. If you do have the correct setting in the Admin section then you may need to check your printer settings. If these appear to be set ok try looking i...

Can't insert pictures on my Mac

This seems to be a very odd intermittent problem only for users on mac. We have found a couple of things that have resolved it for other customers. Please try the following options below Number 1: Make sure you click "Open" when inserting a picture rather than double clicking on it. DO NOT use "copy & paste" to insert images, this will cause a problem. Number 2: Make sure that you have saved Craft Maker Pro to a location other than the downloads folder. Please check the read write ...

Shortcut link isn't working properly

If everytime you click on your shortcut it asks you to confirm whether or not you want to run Craft Maker Pro before it will launch please look on the window for a small checkbox with the message "Ask me this every time you open this file" Untick the box and Craft Maker Pro will launch automatically from then on without asking for further confirmation.

Can't see the .exe file

If you cannot see the .exe file in Windows explorer this is because of your settings in Windows Explorer which hides the extensions for know file types. The executable file is there and should be the first file in the list view called "CraftMaker Pro", assuming they are sorted alphabetically in descending order. You can just click on that to launch the program. If you want to find out how to view your executable files then please see this article, How To Configure Your Computer To See F...

Can't see "Modify List View"

If you cannot see the Modify List View to add/remove columns when clicking on the top of the list fields please just close down CMPro and restart. After restarting you should see the "Modify List View" option appear.

Can't see parts in list when adding to piece

If you cannot see any parts in you inventory please make sure that you have added a purchase date for the parts. Without a purchase date parts will not appear in your inventory when you try to create a piece. Please review the video Adding Parts To Inventory here (http://www.craftmakerpro.com/video-tutorials/inventory-parts/):

How do I add purchase dates to the parts list?

Because the list view only allows one line view but there may be multiple purchases for one item the best you can do is to display the most recent purchase date of a Part in the Part list. When selecting "Modify Table View", you need to select a field from a different table. Above the list of available fields is a drop down menu which allows you to select a different Table. If you select "Inventory Parts Portal" from this list, a new list of available fields will show. In this list is a...

Importing Data

You can import records from another file, however, it requires a bit of careful attention when considering the information stored in the source file and where it will go into in the destination file. IMPORTANT: BACK UP BEFORE PERFORMING THIS TASK!!! If you get it wrong then you can always restore your old data. The file formats that CMPro can Import are : comma separated (csv), tab separated (txt or tab), Excel format (xls or xlsx) and some other formats First, you need to go to the ar...

How to take a screen shot

In order to help us to give you better support it can be really helpful to take screen shots of your issue and put those in your support ticket. If you do not know how to take a screen shot please check out http://take-a-screenshot.org/ Even better you can create a short video instantly and just send us the link to see exactly what is happening. Please see Screencast'o'matics great free service here: http://www.screencast-o-matic.com/

Problems saving pictures or any data

If you are having problems uploading pictures or find that your data is not saving correctly after you close and re-open Craft Maker Pro then please check the Read & Write settings for the folder that Craft Maker Pro has been installed to. These must be set to Read AND Write to allow data to be saved/uploaded. To Check On A Windows Machine; - Navigate to the Craft Maker Pro main folder - Right Click and select "Properties" from the pop up - View the Attributes in the General Tab an...

Fixing a corrupt database

In the event of an incorrect shutdown, such as a power failure on your machine, it is possible that your database could get corrupted. The best solution to this is to ensure that you always have a current backup of your data (http://www.craftmakerpro.com/video-tutorials/backing-up/) and install a fresh copy of Craft Maker Pro. If you do not have a current backup then you can try the data recovery process that is recommended by Filemaker (the software Craft Maker Pro is programmed in). T...

Cannot See Text On Buttons

If you are having an issue with seeing the text on the buttons on any of the screens of Craft Maker Pro this is likely to be a fonts setting in your machine. For help resolving this please see Microsofts support here (http://support.microsoft.com/kb/2434675).

Email whitelist instructions

If you have not received an email response from us please ensure that you whitelist our email addresses. For instructions on how to white list emails please see here. http://www.aweber.com/blog/how-to-whitelist-us

How to turn raw materials into parts for pieces

If you create your own parts from raw materials, such as earring hooks from wire or beads from clay you need to follow these steps in order to use Craft Maker Pro: - Add your raw material into Craft Maker Pro as a part (see video tutorial here (http://www.craftmakerpro.com/video-tutorials/inventory-parts/)) - Create your new parts/pieces from your raw materials, ie your hooks or beads and enter those as pieces into your inventory. This will allow you to work out the cost of these new "part...

How to send us more detailed information

In order for us to help you as best as possible with any support issues you may need assistance with please send us as much detailed information as possible. This should include any steps to allow us to try and reproduce any issue that you may have and related screenshots and screen video if possible. In order to take a screenshot on any system please see details here at take-a-screeshot.org (http://www.take-a-screenshot.org/). Even better, send us a screen video of what is happening. ...

How To Access My Order

Once you have completed your order for Craft Maker Pro you will automatically be redirected to the registration area for our membes section. You will also be sent the same link in an email, in-case you do not automatically get redirected. You must first register at the members section using that link to access your copy of Craft Maker Pro. Once you have registered for the members area you will be sent a second email with the subject line: "Your-name, confirm your information for Craft ...

License code not working after purchase

If you have just purchased Craft Maker Pro but your license code is not registering and giving you a message that it is not recognised please check that you have received and confirmed your registration email. Please make sure that you check your spam and junk mail folders for this email as you must click on the confirmation link to finalise your registration in the license code database. * Please note that license codes can take up to 2 hours for this to process through our servers. You ...

Rev 1.1 Update

Version 1.1 Updates: - Fixed weighted average unit price calc on parts - Text updates on layouts to validate exports in excel or csv format - Fix post to Facebook button To update please follow these instructions: - Take a back of your data and make sure that you save a copy to a seperate folder - please see tutorial here (http://www.craftmakerpro.com/video-tutorials/backing-up/). - Download the latest version from the members section (http://members.craftmakerpro.com/). ...

Rev 1.2 Update

Version 1.2 Updates: - Fixed pieces stock report showing pieces not on stock when only items in stock selected - Added total value to pieces stock report To update please follow these instructions: - Take a back of your data and make sure that you save a copy to a seperate folder - please see tutorial here (http://www.craftmakerpro.com/video-tutorials/backing-up/). - Download the latest version from the members section (http://members.craftmakerpro.com/). - Install the new ve...

Rev 1.4 Update

Version 1.4 Updates: Version numbers updated straight from 1.2 to 1.4​ - Consignment order to invoice error fixed for items marked as sold producing error message that no items are marked off as being sold. - Part size information getting cutoff on some screen resolutions fixed - Part quantity displaying as ? if anything over 5 digits fixed - Sale markup value for wholesale pricing not changing sale price and gross price fixed - Invoice drop down lists only displaying one item even...

How To Track Wire & String

The easiest way to track wire or string is to make sure that you convert it to the same units that you would be using when you create a piece. ie if you buy wire in meter rolls but use it in centimeter lengths then convert it to centimeters BEFORE adding it to your parts inventory. So for meters just multiply the number of meters you have by 100, so 3 meters = 300 centimeters. For feet just multiply by 12 so 3 feet = 36 inches Then, using the examples above just enter in to your part...

Tracking Fabric

If you are purchasing fabric by the yard or meter but using it by the square inch or square cm you need to enter it into your inventory in the same unit that you purchase it by so that the inventory will be able to calculate properly. Let's use a practical example to demonstrate. You purchase fabric by the yard and you create napkins by the square inch. Let's say that 1 yard of fabric is 1 yard long by 1 yard wide and the napkins you create are 10 inches by 10 Inches. First off lets ...

Fresh Installation

If you need to change your computer or if you have an unexpected or unexplainable error the easiest thing to do is to try a fresh installation. In order to do this please follow the steps below. - Take a backup of your current data and be sure to save that to a safe place. Please see the tutorial here for assistance - http://www.craftmakerpro.com/video-tutorials/backing-up/ - Download a new copy of Craft Maker Pro from the members area here: http://members.craftmakerpro.com/ - Delet...