In order to help us to give you better support it can be really helpful to take screen shots of your issue and put those in your support ticket.
If you do not know how to take a screen shot please check out http://take-a-screenshot.org/
Even better you can create a short video instantly and just send us the link to see exactly what is happening.
Please see Screencast'o'matics great free service here:
http://www.screencast-o-matic.com/